How get Extractions made during Conversations

Extractions are really useful to extract structured data from user's Conversation

Your Assistant will talk with dozens of users in a daily basis, efficiently extracting structured data from conversations. All Extractions performed are related to a Conversation

You can get those extractions by getting the details of a Conversation.

GET https://backend.az.misterturing.com/v4.0/workstation/conversations/{conversation_id/

We return the Extraction data as

{
    "extraction_name": "Reason for the ticket",
    "extraction_value": "I want to open a ticket, my printer won't turn on"
}

Full Response

You will be able to see each interaction of the Conversation, the answer, sources and extractions.

{
    "conversation_id": "UUID",
    "question": "10",
    "messages_count": 4,
    "created_at": "10/26/2024 22:10",
    "source_tool": {
        "name": "IT Assistant",
        "external_id": "UUID",
        "type": "assistant"
    },
    "messages": [
        {
            "question": "hey",
            "created_at": "10/26/2024 22:10",
            "answer": "Hey! How can I help you?",
            "sources": [],
            "extractions": []
        },
        {
            "question": "my printer is not working, I want to raise a ticket",
            "created_at": "10/26/2024 22:10",
            "answer": "Sure, I can help with that. To open a ticket, I need some information. Could you please tell me your company registration number?",
            "sources": [],
            "extractions": [
                {
                    "extraction_name": "Reason for the ticket",
                    "extraction_value": "I want to open a ticket, my printer won't turn on"
                }
            ]
        },
        {
            "question": "my badge number is 12345",
            "created_at": "10/26/2024 22:10",
            "answer": "Thank you! Now that I have the necessary information, I will open a ticket regarding the problem with your printer not turning on. \n\nPlease, at the end of the service, could you give me a rating from 0 to 10 for the support? This helps us improve our service.",
            "sources": [],
            "extractions": [
                {
                    "extraction_name": "CompanyID",
                    "extraction_value": "12345"
                }
            ]
        },
        {
            "question": "10",
            "created_at": "11/26/2024 22:10",
            "answer": "Thank you for your review! Your feedback is very important to us. The ticket has been opened and someone from the support team will be in touch shortly to help with your printer. If you need anything else, I'm here to help!",
            "sources": [],
            "extractions": [
                {
                    "extraction_name": "NPS",
                    "extraction_value": "10"
                }
            ]
        }
    ]
}